CONSUMER WITHDRAWAL 

1. Customers who are consumers (or qualified as ‘consumers’ by virtue of law) will have the right to withdraw from the contract according to Appendix to these Terms.

2. The right of withdrawal will be vested in the Consumer only in relation to products that are complete, undamaged and unused, with all tags and safety features that were affixed to the product at the time it came into the possession of the Consumer or a third party designated by the Consumer. You have the right to withdraw from this contract within a period of 14 days without giving any reason.The period for withdrawal shall expire after 14 days from the day on which you acquire possession of the goods or from the day on which a third party other than the carrier and indicated by you acquires possession of the goods  

3. To exercise your right of withdrawal, you must inform us:

contact@vannskjold.com

of your decision to withdraw from this contract by an unequivocal statement.

4. The Consumer will be liable for any diminution in the value of the Product resulting from the use of the Product beyond what is necessary to ascertain the nature, characteristics and functioning of the Product. The Consumer's liability may include, in particular, the impossibility of introducing the Product for sale as a full-value Product, the costs of reattaching tags and protective elements to the Product, as well as the costs of restoring the Product to a condition making it possible to reintroduce it for sale in the Online Shop, including the costs of examining the Product by a specialist and the costs of removing defects found as a result of such examination (to the extent to which these defects result from the Consumer's use of the Product in a manner beyond the necessary to ascertain its nature, characteristics and functioning).

5.You will have to bear the direct costs of returning the item. 

6. Please note that the financial responsibility for the return is yours until it reaches us. For this reason, we recommend that you keep the proof of postage and only use insured, traceable parcel post.

7. The right of withdrawal will not apply if "the subject matter is things which, upon delivery, by their nature, become inseparably fixed to other things" [Article 386. of the Consumer Rights Act].

8. The right of withdrawal will not apply when "the subject matter is a non-prefabricated item, an item produced based on a consumer's specifications, or an item serving a consumer’s custom needs" [Article 383. of the Consumer Rights Act].

Withdrawal form (This form must be completed and returned only if you wish to withdraw from the contract)

COMPLAINTS

1. For Customers who are not consumers (or qualified as ‘consumer’ by virtue of law), the statutory warranty is hereby waived.

2. Please be informed that in the case of consumers (and others qualified ‘consumers’ by virtue of law), we are obligated to deliver items defect-free.

3. Complaints may be submitted in writing to the Seller's address or by e-mail to contact@vannskjold.com.

4. A complaint needs to include:

a) Customer details for contact purposes,

b) information sufficient to identify the Order complained against,

c) the essence of the complaint (description of defects),

d) the resolution requested by the Customer,

e) the product itself made available or, if sufficient, photograph(s) showing the defects as needed for the Seller to process the complaint.

5. In the case of a complaint made by a consumer (or qualified as ‘consumer’ by virtue of law), the Seller will respond within 14 days.

6. In the case of a complaint made by the Customer who is not a consumer (or qualified as ‘consumer’ by virtue of law), this period may be extended.

7. The party complaining may also seek his/her rights based on general regulations of law, in courts or, if both parties agree, out of courts by using other complaint handling and redress measures available. ODR platform can be found at the following address:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PL